CITIZEN CHARTER

 

OBJECTIVES


            Promotion and maintenance of Industrial Harmony in the Union Territory of Puducherry and safeguarding the interest of Industrial work force through effective implementation of various labour enactments. Enforcement of Health and Safety Measures / Working Conditions of factory workers. Sponsoring of registrants against suitable vacancies, provision of Employment Counseling to employment seekers and motivation on self-employment in the context of soaring unemployment problem. Imparting of training in various vocational trades keeping in pace with technological advancement taking place at the national and international level.

 

 

CONSTITUTION OF THE DEPARTMENT


            Labour Department is a service Department with an Administrative Secretary and has the Commissioner of Labour as the Head of the Department and Ex-Officio Joint Secretary to Government. He also functions as the Chief Inspector of Factories and Boilers, Chief Conciliation Officer, Registrar of Trade Unions, Director of Employment and Training, State Apprenticeship Advisor, Certifying Officer under the Standing Orders Act, Commissioner for Workmen's Compensation etc.

 

            He is assisted (1) on the Labour side by the Deputy Labour Commissioner (Ex-Officio Under Secretary to Government) who also functions as Authority under the Payment of Wages Act, Appellate Authority under the Payment of Gratuity Act, Certifying Officer under the Contract Labour (Regulation and Abolition) Act, Certifying Officer under the Workmen's Compensation Act and also by the Labour Officer (Conciliation), Pondicherry, Labour Officer (Enforcement) Puducherry, Labour Officer, Karaikal and Assistant Inspectors of Labour, Mahe/Yanam; (2) On the enforcement of Industrial Safety Laws, by the Joint Chief Inspector of Factories, Inspector of Factories, Inspector of Boilers and Medical Inspector of Factories; (3) On the employment side by the Employment Officer, Puducherry; and (4) On the training side by the Principals of Government ITIs / Private ITCs and Technical Officer, Puducherry.

 

FUNCTIONS


       The functions of this Department can be broadly classified into four major heads:
              1. Implementation of Labour Laws and Labour Welfare Measures
              2. Implementation of Industrial Safety Laws
              3. Extension of Employment Assistance; and
              4. Imparting of vocational and apprentice training to youths

 

SPECIFIC SERVICES RENDERED TO THE PUBLIC BY THE LABOUR DEPARTMENT


  1. Conciliation and Settlement of Industrial disputes including reference to Labour Courts and Industrial Tribunal.
  2. Certification of Standing Orders.
  3. Registration of Trade Unions.
  4. Settlement of Bonus issues.
  5. Award of compensation to workmen in case of injury / fatal accidents in the course of employment.
  6. Grant of registration / renewal of registration certificate to the shops and establishments.
  7. Issue of Principal Employer's certificate to the management of factories and license to the contractors under the Contract Labour (Regulation and Abolition) Act.

  8. Hearing and deciding claims on payment of gratuity.
  9. Issue of permission for the construction / extension of any factory buildings and installation of machineries (Approval of
Lay out).
 10. Registration and grant / renewal of licence for the new / existing factories.
 11. Carrying out of medical examination including biological monitoring and investigation of factory workers.
 12. Educating the workers in factories by giving lectures, audio - visual aids such as screening of safety films periodically to create safety awareness among workers to minimize the accident rates.
 13. Organizing and conducting of Industrial Hygiene and Environmental Surveys in factories and analyzing the samples
collected.
 14. Employment counseling, sponsoring of name to various employers on notification of vacancies and under

        self-employment schemes.
 15. Imparting vocational skill to educated youths.
 16. Imparting training to the women folks belonging to Labourer's family and extension of pre-primary education to their
children.

 

GUIDANCE AND HELP


           The public can approach the Office of the Labour Commissioner, which is functioning as the headquarters, of the department situated at 2nd Floor, Labour Complex, Vazhudavur Road, Gandhi Nagar, Puducherry - 605 009 for seeking any help in regard to the services rendered by the Labour Department.

 

GENERAL PROCEDURE


  1. Any application / communication intended for the Office of the Commissioner of Labour will be received by a staff
authorized in this behalf.
  2. The written enquiries will be replied within 15 days.
  3. In case of a likely or inevitable delay in replying, the office will promptly communicate the reason.

 

 

GRIEVANCE REDRESSAL

  1. To maintain transparency and early disposal of cases, the Deputy Labour Commissioner has been appointed as the Grievance Redressal Authority in so far as the Labour Department is concerned. If the public is having any grievances, they are welcome to contact the Deputy Labour Commissioner in the first instance for redressal of their grievances and further appeal, if any lies, with the Commissioner of Labour, Puducherry.


  2. Complaints will be settled within 15 working days of its receipt. If not, the delay and time taken to resolve will be intimated.

 

 

RESPONSIBILITIES OF THE PUBLIC / TO THE PUBLIC
            On the Labour aspect, both the employer and their employees form the two wheels of an enterprise. While on the one hand, a great social responsibility lies on the employers to improve the employment and other conditions of workers, similar responsibility rests, on the other hand, with the employees also, to collaborate wholeheartedly towards the aims of the enterprise. Both the employers and the employees are therefore required to help the Labour Department by due observance of Labour legislation in letter and spirit. the Labour Department only acts as a bridge between the employers and employees by vigilant supervision.

 

           It is the responsibility of the employer to maintain and submit all statutory registers connected with the employment of workers as and when the Labour Department officials require them for inspection. The employers are also required to exhibit the statutory forms in a conspicuous place.

 

           On the employment aspect, the Department undertakes the responsibility to sponsor the names of candidates when it was notified about the vacancies. Similarly, the employer should also intimate the employment exchange / department within 15 days regarding the selection of candidates.

 

           On the training aspect, the responsibility lies with the Government to provide the complete infrastructure and other facilities to the trainees so as to get first hand training in vocational trades and also to get familiarized in the respective trades through apprenticeship training. It is the duty of the educated youth to make best use of the training offered by the Department.

 

           Practical suggestion is very much solicited from the concerned, so as to improve the performance of the Labour Department

 

 

TIME BOUND CLEARANCES
           Time Taken for Process/ Scrutiny of Licenses / Registration Certificate / Renewal / Disposal of Cases under various Labour Enactments / Industrial Safety Laws Etc., By The Labour Department, Government of Puducherry.

 

SL.NO.

ITEM / ACTIVITY

FORMS TO BE SUBMITTED

AUTHORITY / OFFICE TO BE APPROACHED TIME LIMIT

INDUSTRIAL DISPUTE ACT

1.

Settlement of Industrial dispute Application in plain paper Concerned area Conciliation Officer Within 60 days from the date of the application

2.

Reference to Labour Court / Industrial Tribunal / National Tribunal

Does Not arise

Secretary to Government (Labour) Within 90 days from the date of the receipt of the failure report

3.

Seeking Government permission to effect lay off when the number of workmen of an Industry exceeds 100 Form 03 Secretary to Government (Labour) Within 60 days

4.

Seeking Government Permission to effect retrenchment when the number of workmen of an industry exceeds 100 Form P4 Secretary to Government (Labour) Within 60 days

5.

Seeking Government permission to effect closure of Industrial establishment when the number of workmen of an industry exceeds 100 Form Q Secretary to Government (Labour) Within 60 days

6.

Publication of Awards of Labour Court / Industrial Tribunal Does Not Arise Secretary to Government (Labour) Within 15 days

TRADE UNION ACT, 1926

7.

Registration of Trade Union Form A Registrar of TradeUnion Within 15 days

CONTRACT LABOUR (REGULATION AND ABOLITION) ACT, 1970

8.

Issue of Principal Employer Registration Certificate Form I (Quadruplicate) Labour Officer (Enforcement), Puducherry. Within 15 days

9.

Issue of License to the Contractor Under Section 12 of the Act. Form IV and V (Quadruplicate) Labour Officer (Enforcement), Puducherry. Within 30 clear working days from the date of receipt of the application.

10.

Issue of renewal of license to the contractor Form V and VI (Quadruplicate) Labour Officer (Enforcement), Puducherry. Within 30 clear working days from the date of receipt of the application.

PAYMENT OF GRATUITY ACT, 1972

11.

Order of Controlling Authority for settlement of gratuity liability. Form N (in duplicate) Labour Officer (Enforcement), Puducherry. Normally within a period of one year. However this time limit depends upon the nature of the cases taken up on file of the Controlling Authority.

MOTOR TRANSPORT WORKERS ACT, 1961

12.

Issues of Registration Certificate Form I, V and VII-A (in duplicate) Labour Officer (Enforcement), Puducherry. Within 15 clear working days from the date of receipt of the application.

13.

Renewal of Registration Certificate. Form I, and V (in duplicate) Labour Officer (Enforcement), Puducherry. Within 15 days clear working days from the date of receipt of the application.

THE PONDICHERRY SHOPS AND ESTABLISHMENTS ACT, 1964

14.

Issue of Registration Certificate. Form I, II, XI and XIII (in duplicate) Labour Officer (Enforcement), Puducherry. Within 15 clear working days from the date of receipt of the application.

15.

Renewal of Registration Certificate. Form I, V and XI (in duplicate) Labour Officer (Enforcement), Puducherry. Within 15 clear working days from the date of receipt of the application.

THE PONDICHERRY CATERING ESTABLISHMENTS ACT, 1964

16.

Issue of Registration Certificate Form I, V and X (in duplicate) Labour Officer (Enforcement), Puducherry. Within 15 days clear working from the date of receipt of the application.

17.

Renewal of Registration Certificate Form I and X (in duplicate) Labour Officer (Enforcement), Puducherry. Within 15 days clear working from the date of receipt of the application.

INDUSTRIAL EMPLOYMENT (STANDING ORDERS) ACT, 1946

18.

Certification of Standing Orders Form I Certifying Officer for Union Territory of Puducherry. Within 30 days from the date of receipt of the application.

PAYMENT OF BONUS ACT, 1965

19. Settlement of Bonus Problems In Plain Paper Area Conciliation Officer Within 15 days.

WORKMEN'S COMPENSATION ACT, 1923

20. Payment of compensation to the workmen who met with accident (injuries and death) during the course of his employment. Form F In the Court of Additional Commissioner for Workmen's Compensation As per the court proceedings within 60 days from the date of receipt of the application.

PAYMENT OF WAGES ACT, 1936

21. Claim for Non Payment of Wages (i) Form A (in the case of individual) Form B (in the case of Group) (i) In the Court of Payment of Wages Authority Appointed under the Act. Within 60 days
(ii) By personal contact (ii) In the Court of Payments of Wages Authority Appointed under the Act. Within 60 days

EMPLOYMENT EXCHANGE (COMPULSORY NOTIFICATION OF VACANCIES) ACT, 1959

22. Sponsoring names to job seekers to various Government Departments, Public Sector Undertakings and Private Firms according to Seniority maintained in the Employment Office, Pondicherry. On receipt of the notification of vacancy from the Employer. Area Employment Exchange. Within the time limit requested by the employer. In other cases normally within 30 days.
23. Clarifying / Clearing all kinds of doubts arising out of registration, job opportunity, sponsorship, etc., By personal contact Area Employment Exchange. On the spot.
24. Registration of names of educated and illiterate who seek employment and periodical renewal of their names. By personal contact Area Employment Exchange. On the spot
25. Registration of additional qualification and experience certificate produced by the job seekers. By personal contact. Area Employment Exchange. On the spot.

FACTORIES ACT, 1948

26. Permission / approval of plans for the construction of / extension of factory building and installation of machineries. Form IC Chief Inspector of Factories and Boilers 1 Month
27. Registration and grant of license for the new factories after the construction of machineries before the commencement of production. Form 2 Chief Inspector of Factories and Boilers 1 Month
28. Renewal of license of the running factories Form 2 Chief Inspector of Factories and Boilers 1 Month
29. Issue of Clearance under the purview of the Factories Act, 1948. Application in plain paper. Chief Inspector of Factories and Boilers. 7 days
30. Registration and issue of certificate for the use of a boiler under the Indian Boilers Act, 1923. Application in the plain paper accompanied by manufacturers Boilers Book Chief Inspector of Factories and Boilers 1 Month
31. Renewal of certificate for use of a boiler on the expiry of a period for which it was granted. Application in the plain paper accompanied by manufacturers Boilers Book. Chief Inspector of Factories and Boilers 1 Month

32.

Medical examination of workers after remittance of payment of medical examination and submission of challan receipt.

 

Application in Plain Paper Joint Chief Inspector of Factories and Boilers / Medical Inspector of Factories. 1 Month

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